fw777 Privacy Policy

fw777 is committed to handling your personal information with the highest standards of care, transparency, and security. This Privacy Policy describes the practices of the fw777 platform in relation to the collection, processing, storage, and disclosure of personal data belonging to users who access our services at fw777.bio.

We recognize that our users, primarily based across Indonesia's major cities — Jakarta, Surabaya, Bandung, Medan, Semarang, Bali, and Yogyakarta — place significant trust in our platform when they share their personal and financial information with us. That trust is not taken lightly. Every data practice described in this policy is designed to serve a legitimate operational or legal purpose, and we apply strict internal controls to ensure data is handled responsibly at every stage of its lifecycle.

This policy should be read alongside the fw777 Terms & Conditions, which govern the overall contractual relationship between you and fw777, and the Responsible Gaming page, which outlines the platform's commitments to safe gambling practices.

For the purposes of this Privacy Policy, fw777 (operating at fw777.bio) is the data controller responsible for the personal data of its registered users and platform visitors. As data controller, fw777 determines the purposes and means of processing your personal information.

If you have any questions about how your personal data is handled, or wish to exercise any of your data rights described in Section 11, you may contact our Data Privacy team directly:

• Email: [email protected] (subject line: "Privacy Inquiry")
• Live Chat: Available 24/7 via the fw777 platform
• Response Time: fw777 aims to respond to all data-related inquiries within five business days

fw777 collects only the personal data that is necessary to provide our services, comply with applicable legal and regulatory obligations, and maintain the security and integrity of our platform. The categories of personal data we collect are set out in the table below.

fw777 collects personal data through the following channels and mechanisms:

• Direct Submission: Data you actively provide when creating an account, completing KYC verification, making a deposit or withdrawal, contacting our support team, or setting responsible gaming preferences.
• Automated Collection: Technical and usage data collected automatically as you interact with the fw777 platform, including through cookies, web beacons, server logs, and similar tracking technologies (see Section 8 for full details).
• Third-Party Payment Providers: Limited transaction confirmation data received from payment processors including BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, and ShopeePay when you initiate a deposit or withdrawal. fw777 does not receive your full bank account or e-wallet credentials — only the minimum information necessary to confirm the transaction.
• Identity Verification Services: Where fw777 engages a third-party KYC verification provider to assist with identity document checks, that provider may share verification outcome data (pass/fail status and document type) with fw777.
• Game Studio Integrations: Anonymized session data from integrated game studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Pocket Games Soft, and Spribe) relating to game rounds played and outcomes, used for dispute resolution and audit purposes.

fw777 uses collected personal data strictly for the purposes listed below. We do not sell, rent, or trade your personal data to third parties for their own marketing purposes under any circumstances.

• Account Management: To create, maintain, and administer your fw777 player account, including verifying your identity and processing your login credentials securely.
• Transaction Processing: To process deposits and withdrawals accurately and promptly via your chosen payment method (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay), and to maintain a complete and auditable record of all financial activity on your account.
• KYC & Compliance: To fulfill our obligations under internationally recognized anti-money laundering (AML) and counter-financing of terrorism (CFT) standards, including verifying that users are at least 21 years of age and are who they claim to be.
• Platform Security: To detect, investigate, and prevent fraudulent transactions, collusion, bonus abuse, account takeover attempts, and other forms of prohibited conduct as defined in the fw777 Terms & Conditions.
• Service Improvement: To analyze aggregate and anonymized usage data in order to improve platform performance, optimize the user experience, and develop new features and product offerings.
• Customer Support: To respond to your inquiries, resolve disputes, process complaints, and provide technical assistance through live chat, email ([email protected]), and WhatsApp.
• Responsible Gaming: To monitor for behavioral patterns associated with problem gambling and to apply responsible gaming tools (deposit limits, loss limits, self-exclusion) on your account as requested or as required by our duty of care.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates via email or in-app messaging, but only where you have consented to receive such communications. You may withdraw consent at any time by contacting [email protected].
• Legal Obligations: To comply with applicable legal requirements, respond to lawful requests from competent authorities, and enforce our Terms & Conditions.

fw777 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing that is required to perform the contract between you and fw777 — namely, the Terms & Conditions governing your account. This includes account creation, transaction processing, and customer support.
• Legal Obligation: Processing required to comply with applicable legal and regulatory obligations, including KYC verification, AML reporting, and record-keeping requirements.
• Legitimate Interests: Processing carried out in fw777's legitimate interests where those interests are not overridden by your own fundamental rights and freedoms. This includes fraud prevention, platform security monitoring, service analytics, and responsible gaming oversight.
• Consent: Processing that is based on your freely given, specific, and informed consent. This includes the sending of marketing communications. Where consent is the legal basis, you have the right to withdraw it at any time without affecting the lawfulness of processing carried out prior to withdrawal.

fw777 does not sell or commercially transfer your personal data. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: Your financial information is shared with your chosen payment provider (e.g., BCA, BRI, OVO, DANA, GoPay) only to the extent necessary to execute a specific transaction.
• KYC & Identity Verification Providers: Identity documents and personal details may be shared with our third-party KYC verification partner solely for the purpose of completing the verification process. These providers are contractually bound to process data only on our instructions and to maintain confidentiality.
• Game Studio Partners: Anonymized session and wager data may be shared with integrated game studios for the purpose of resolving technical disputes and conducting game audits. No directly identifying personal data is shared with game studios for their own marketing purposes.
• IT & Hosting Infrastructure: Personal data is stored on secure servers managed by fw777's infrastructure partners. All hosting and data-processing service providers are subject to contractual data protection obligations.
• Legal & Regulatory Authorities: fw777 may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by law, court order, or in connection with the investigation of criminal activity or fraud.
• Professional Advisers: In limited circumstances, personal data may be disclosed to fw777's legal, accounting, or audit advisers, under strict professional confidentiality obligations, where necessary for the conduct of those professional services.

fw777 uses cookies and similar tracking technologies to enhance your experience on the platform, maintain your session, and gather analytical insights that help us improve our service. A "cookie" is a small text file placed on your device by a web server when you visit a website.

You may control cookie settings through your browser's privacy preferences. However, disabling strictly necessary cookies will impair core platform functionality, including the ability to log in and complete transactions. fw777 does not use third-party advertising or retargeting cookies.

fw777 retains personal data for as long as is necessary to fulfill the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve any disputes or enforce our agreements. The following general retention periods apply:

• Active Account Data: Retained for the full duration of your account's active status and for a minimum of five years following account closure, in line with standard financial record-keeping and AML compliance requirements.
• KYC Documents: Retained for a minimum of five years from the date of submission or from the date of account closure, whichever is later, in compliance with internationally recognized AML standards.
• Transaction Records: Full deposit, withdrawal, and wager histories are retained for a minimum of five years following the transaction date.
• Customer Support Communications: Chat transcripts, email correspondence, and support ticket records are retained for a minimum of two years from the date of the last communication in the relevant support thread.
• Marketing Preferences: Records of your marketing consent or opt-out status are retained indefinitely to demonstrate compliance with consent requirements, even if you have withdrawn consent for marketing communications.
• Technical Logs: Server access logs and security event logs are retained for a maximum of 12 months, after which they are deleted or irreversibly anonymized.

When personal data is no longer required and no legal obligation requires its continued retention, fw777 securely deletes or anonymizes it in accordance with our internal data disposal procedures.

fw777 implements a comprehensive suite of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, disclosure, or alteration. Our security framework includes:

• 256-Bit SSL/TLS Encryption: All data transmitted between your browser or device and the fw777 platform is encrypted in transit using industry-standard Transport Layer Security (TLS) protocols.
• Password Hashing: User passwords are never stored in plain text. fw777 applies cryptographic hashing with salting, meaning your credentials cannot be recovered even in the event of a database compromise.
• Access Controls: Access to personal data within fw777's systems is restricted to authorized personnel on a strictly need-to-know basis. All internal data access is logged and audited.
• Firewall & Intrusion Detection: fw777's server infrastructure is protected by enterprise-grade firewalls and continuous intrusion detection systems that monitor for anomalous access patterns in real time.
• Regular Security Audits: fw777 commissions periodic penetration tests and security audits by independent third-party specialists to identify and remediate vulnerabilities before they can be exploited.
• Incident Response Plan: fw777 maintains a documented data breach response procedure. In the event of a security incident that poses a significant risk to users, affected individuals will be notified promptly with details of the nature of the breach and the steps taken to contain it.

As a user of the fw777 platform, you hold the following rights in relation to your personal data. fw777 is committed to honoring these rights and will respond to any valid request without undue delay and within five business days of receipt.

• Right of Access: You have the right to request a copy of the personal data fw777 holds about you, along with information about how it is used and with whom it is shared.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure: In certain circumstances, you may request the deletion of your personal data. Note that this right is subject to overriding legal obligations — for example, we are required to retain financial records and KYC documentation for a minimum period regardless of an erasure request.
• Right to Restriction of Processing: You may request that fw777 restrict the processing of your personal data in specific circumstances, such as while a dispute about its accuracy is being resolved.
• Right to Data Portability: You may request that fw777 provide a copy of your personal data in a structured, commonly used, and machine-readable format so that it can be transferred to another service provider.
• Right to Object: You may object to the processing of your personal data where fw777 relies on legitimate interests as the legal basis for that processing. fw777 will cease the relevant processing unless compelling legitimate grounds exist that override your objection.
• Right to Withdraw Consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of the above rights, please submit a written request to [email protected] with the subject line "Data Rights Request". fw777 may ask you to verify your identity before processing any request in order to protect the security of your account.

fw777 operates an adults-only platform. You must be at least 21 years of age to register an account and use any service offered by fw777. This age restriction applies to all users regardless of their city of residence within Indonesia.

fw777 does not knowingly collect or process personal data from individuals under the age of 21. If fw777 becomes aware — through KYC verification or any other means — that a registered user is under 21, the account will be immediately suspended, all funds will be returned to the payment source, and all associated personal data will be deleted, except to the extent that retention is required for legal and compliance purposes.

If you believe that a minor has registered an account on fw777, please notify us immediately at [email protected] so that the account can be investigated and actioned without delay.

The fw777 platform integrates with a number of third-party service providers to deliver a complete online gaming experience. While fw777 takes care to partner only with reputable and contractually compliant third parties, this Privacy Policy applies only to data processed by fw777 directly.

Third-party services integrated into the fw777 platform include:

• Game Studios: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Pocket Games Soft, and Spribe operate their own data processing activities in connection with the game software they provide. Their processing of any data is governed by their own privacy policies and is separate from fw777's processing.
• Payment Processors: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, OVO, DANA, GoPay, and ShopeePay each operate under their own privacy and data handling policies when processing financial transactions. fw777 is not responsible for the data practices of these providers beyond the data fw777 directly transmits to them.
• KYC Technology Partners: Identity verification technology providers process document data under contractual data processing agreements with fw777, subject to strict confidentiality and security obligations.

fw777 encourages you to review the privacy policies of any third-party service you interact with in connection with the fw777 platform.

fw777 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made to this policy, fw777 will notify registered users via email or a prominent in-platform notification, and will update the effective date at the top of this document.

Your continued use of the fw777 platform following the publication of a revised Privacy Policy constitutes your acknowledgment of the changes and your agreement to be bound by the updated terms. We encourage you to review this page periodically to stay informed about how fw777 protects your information.

If a proposed change to this Privacy Policy is material and adverse to your rights, you will be given a reasonable opportunity to review the changes before they take effect. If you do not agree with the revised policy, you may request account closure in accordance with the fw777 Terms & Conditions.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way fw777 handles your personal data, please reach out to our Data Privacy team through any of the following channels:

• Email: [email protected] (subject line: "Privacy Inquiry" or "Data Rights Request")
• Live Chat: Available 24/7 directly within the fw777 platform
• WhatsApp: Via the WhatsApp contact option in the platform — Indonesian-speaking agents available around the clock

fw777's support team operates 24 hours a day, 365 days a year, with native Indonesian-speaking agents covering all time zones across Indonesia (WIB, WITA, and WIT). All data-related inquiries are treated with strict confidentiality and are escalated to our Data Privacy team for review.